At TheOutdoors.co.in, we strive to provide exceptional travel experiences and ensure your satisfaction. However, we understand that plans can change. Our cancellation and refund policy is designed to be fair and transparent for all our customers.
1. Cancellation Policy
For Tour Packages:
- Cancellation 30 days or more prior to departure: 90% of the booking amount will be refunded.
- Cancellation between 15-29 days prior to departure: 50% of the booking amount will be refunded.
- Cancellation within 14 days of departure: No refund will be provided.
For Custom Bookings (Hotels, Activities, etc.):
- Cancellations are subject to the specific policies of the service providers (hotels, airlines, etc.). The refund amount, if any, will depend on their terms and conditions.
2. Refund Policy
- Refunds will be processed within 7-10 business days from the date of cancellation confirmation.
- Refunds will be credited back to the original mode of payment.
- Any non-refundable fees (such as transaction or processing fees) will be deducted from the refund amount.
3. Important Notes
- Force Majeure: In cases of unforeseen events (natural disasters, pandemics, etc.), cancellations and refunds will be handled as per the company’s discretion and applicable service provider policies.
- No-Show Policy: No refunds will be provided if you fail to show up for the tour or activity.
- Partial Cancellations: If you cancel part of a package, the refund amount will depend on the specific component’s terms and conditions.
4. How to Cancel
- To cancel a booking, please email us at admin@theoutdoors.co.in or call our customer care at +91-9361657071 with your booking details.
- Ensure all cancellations are requested in writing to avoid any discrepancies.
For further assistance, please reach out to our support team. We’re here to make your travel planning seamless and stress-free!
